{"id":17687,"date":"2023-03-11T09:27:33","date_gmt":"2023-03-11T09:27:33","guid":{"rendered":"https:\/\/ayaneo.co\/zasady-vraceni-penez-a-vraceni-zbozi\/"},"modified":"2025-05-30T16:15:05","modified_gmt":"2025-05-30T16:15:05","slug":"zasady-vraceni-penez-a-vraceni-zbozi","status":"publish","type":"page","link":"https:\/\/ayaneo.co\/cs\/zasady-vraceni-penez-a-vraceni-zbozi\/","title":{"rendered":"Z\u00e1sady vracen\u00ed pen\u011bz a vr\u00e1cen\u00ed zbo\u017e\u00ed"},"content":{"rendered":"\n

N\u00e1sleduj\u00edc\u00ed Podm\u00ednky je t\u0159eba br\u00e1t v souladu (ve dvojici), \u201ejako jeden celek\u201c s Podm\u00ednkami slu\u017eby<\/a>, Z\u00e1sadami ochrany osobn\u00edch \u00fadaj\u016f<\/a> a Z\u00e1sadami pou\u017e\u00edv\u00e1n\u00ed soubor\u016f cookie<\/a>.<\/p>\n\n

ZRU\u0160EN\u00cd <\/h3>\n\n
    \n
  1. Pokud nejste firemn\u00edm z\u00e1kazn\u00edkem, m\u00e1te pr\u00e1vo kdykoli odstoupit od smlouvy, a to a\u017e do konce 30 kalend\u00e1\u0159n\u00edch dn\u016f po obdr\u017een\u00ed zbo\u017e\u00ed (viz n\u00ed\u017ee).<\/li>\n\n\n\n
  2. Chcete-li uplatnit sv\u00e9 pr\u00e1vo na odstoupen\u00ed od smlouvy, mus\u00edte podat p\u00edsemn\u00e9 ozn\u00e1men\u00ed dodavateli osobn\u011b, po\u0161tou, e-mailem, prost\u0159ednictv\u00edm soci\u00e1ln\u00edch m\u00e9di\u00ed nebo webov\u00fdch str\u00e1nek a uv\u00e9st podrobnosti o objednan\u00e9m zbo\u017e\u00ed a (p\u0159\u00edpadn\u011b) jeho dod\u00e1n\u00ed. Telefonick\u00e9 ozn\u00e1men\u00ed nen\u00ed dosta\u010duj\u00edc\u00ed. <\/li>\n\n\n\n
  3. S v\u00fdjimkou vadn\u00e9ho nebo nespr\u00e1vn\u011b popsan\u00e9ho zbo\u017e\u00ed, pokud uplatn\u00edte sv\u00e9 pr\u00e1vo na odstoupen\u00ed od smlouvy pot\u00e9, co v\u00e1m bylo zbo\u017e\u00ed doru\u010deno, budete odpov\u011bdn\u00ed za vr\u00e1cen\u00ed zbo\u017e\u00ed dodavateli na vlastn\u00ed n\u00e1klady. Zbo\u017e\u00ed mus\u00ed b\u00fdt vr\u00e1ceno na adresu sd\u011blenou dodavatelem. Mus\u00edte db\u00e1t na to, aby zbo\u017e\u00ed nebylo mezit\u00edm nebo b\u011bhem p\u0159epravy po\u0161kozeno. \n
      \n
    1. V p\u0159\u00edpad\u011b vadn\u00e9ho nebo nespr\u00e1vn\u011b popsan\u00e9ho zbo\u017e\u00ed si dodavatel po obdr\u017een\u00ed ozn\u00e1men\u00ed v souladu s obchodn\u00edmi podm\u00ednkami zbo\u017e\u00ed od v\u00e1s bu\u010f vyzvedne, nebo v\u00e1s po\u017e\u00e1d\u00e1, abyste zbo\u017e\u00ed vr\u00e1tili sami, a z\u00e1rove\u0148 v\u00e1m poskytne p\u0159ijateln\u00fd zp\u016fsob vr\u00e1cen\u00ed. <\/li>\n<\/ol>\n<\/li>\n\n\n\n
    2. Za zru\u0161en\u00ed objedn\u00e1vky b\u011bhem p\u0159epravy bude \u00fa\u010dtov\u00e1n standardn\u00ed storno poplatek a dal\u0161\u00ed n\u00e1klady na p\u0159epravu na n\u00e1klady z\u00e1kazn\u00edka.<\/li>\n<\/ol>\n\n

      ZP\u011aTN\u00c9 VYU\u017dIT\u00cd<\/h3>\n\n
        \n
      1. Personalizovan\u00e9 p\u0159edm\u011bty nelze vr\u00e1tit. Upozor\u0148ujeme, \u017ee t\u00edm nejsou dot\u010dena va\u0161e z\u00e1konn\u00e1 pr\u00e1va. <\/li>\n\n\n\n
      2. Na po\u010d\u00edta\u010dov\u00e9 syst\u00e9my sestaven\u00e9 podle individu\u00e1ln\u00edch specifikac\u00ed z\u00e1kazn\u00edka se nevztahuje pr\u00e1vo na odstoupen\u00ed od smlouvy podle na\u0159\u00edzen\u00ed o prodeji na d\u00e1lku.<\/li>\n\n\n\n
      3. Zbo\u017e\u00ed mus\u00ed b\u00fdt v p\u016fvodn\u00edm obalu, pokud je sou\u010d\u00e1st\u00ed zbo\u017e\u00ed, nap\u0159. v krabici). M\u00e1te z\u00e1konnou povinnost se o zbo\u017e\u00ed v dob\u011b, kdy je ve va\u0161em dr\u017een\u00ed, p\u0159im\u011b\u0159en\u011b starat. Pokud tuto povinnost nespln\u00edte, m\u016f\u017ee m\u00edt dodavatel v\u016f\u010di v\u00e1m pr\u00e1vo na n\u00e1hradu \u0161kody a\u017e do v\u00fd\u0161e 50 % hodnoty (poplatek za dopln\u011bn\u00ed zbo\u017e\u00ed). To se t\u00fdk\u00e1 ve\u0161ker\u00e9ho vr\u00e1cen\u00e9ho zbo\u017e\u00ed. <\/li>\n\n\n\n
      4. Po obdr\u017een\u00ed \u010d\u00edsla RMA a pokyn\u016f pro vr\u00e1cen\u00ed zbo\u017e\u00ed z\u00e1kazn\u00edk zajist\u00ed, aby bylo zbo\u017e\u00ed doru\u010deno na adresu dodavatele uvedenou v pokynech pro vr\u00e1cen\u00ed zbo\u017e\u00ed. Dodavatel nenese \u017e\u00e1dnou odpov\u011bdnost za chyb\u011bj\u00edc\u00ed nebo nespr\u00e1vn\u011b dodan\u00e9 polo\u017eky. Doporu\u010dujeme, aby v\u0161echna vr\u00e1cen\u00e1 zbo\u017e\u00ed byla dodavateli zasl\u00e1na zp\u016fsobem Tracked, Signed and Insured. <\/li>\n\n\n\n
      5. V souladu se z\u00e1konem o pr\u00e1vech spot\u0159ebitel\u016f z roku 2015<\/a> dodavatel nevrac\u00ed \u017e\u00e1dn\u00e9 poplatky za zvl\u00e1\u0161tn\u00ed doru\u010den\u00ed.<\/li>\n\n\n\n
      6. Pokud je p\u0159i \u017e\u00e1dosti o uplatn\u011bn\u00ed pr\u00e1va na vr\u00e1cen\u00ed uvedena z\u00e1vada a tato z\u00e1vada se na za\u0159\u00edzen\u00ed nevyskytuje, vyhrazuje si Dodavatel pr\u00e1vo zadr\u017eet \u010d\u00e1stku nep\u0159esahuj\u00edc\u00ed 10 GBP nebo 5 % z ceny v\u00fdrobku za p\u0159edplacen\u00fd \u0161t\u00edtek poskytnut\u00fd Z\u00e1kazn\u00edkovi.<\/li>\n\n\n\n
      7. Pokud v\u00e1m bude vyplacena n\u00e1hrada nebo refundace, p\u0159evede v\u00e1m dodavatel pen\u00edze stejn\u00fdm zp\u016fsobem, kter\u00fd jste p\u016fvodn\u011b pou\u017eili k \u00fahrad\u011b n\u00e1kupu. Pokud dodavatel nem\u016f\u017ee vr\u00e1tit pen\u00edze p\u016fvodn\u00edm zp\u016fsobem platby, bude v\u00e1s kontaktovat, abyste se dohodli na jin\u00e9m zp\u016fsobu. <\/li>\n\n\n\n
      8. Pokud jste se o zbo\u017e\u00ed nestarali s n\u00e1le\u017eitou p\u00e9\u010d\u00ed, vyhrazuje si dodavatel pr\u00e1vo odm\u00edtnout vr\u00e1cen\u00ed pen\u011bz a vr\u00e1tit v\u00e1m zbo\u017e\u00ed na va\u0161e vlastn\u00ed n\u00e1klady.<\/li>\n\n\n\n
      9. N\u00e1hrady se nevztahuj\u00ed na dovozn\u00ed DPH\/celn\u00ed poplatky ji\u017e zaplacen\u00e9 p\u0159\u00edslu\u0161n\u00fdm org\u00e1n\u016fm.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

        N\u00e1sleduj\u00edc\u00ed Podm\u00ednky je t\u0159eba br\u00e1t v souladu (ve dvojici), \u201ejako jeden celek\u201c s Podm\u00ednkami slu\u017eby, Z\u00e1sadami ochrany osobn\u00edch \u00fadaj\u016f a Z\u00e1sadami pou\u017e\u00edv\u00e1n\u00ed soubor\u016f cookie. ZRU\u0160EN\u00cd ZP\u011aTN\u00c9 VYU\u017dIT\u00cd<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17687","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ayaneo.co\/cs\/wp-json\/wp\/v2\/pages\/17687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ayaneo.co\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ayaneo.co\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ayaneo.co\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ayaneo.co\/cs\/wp-json\/wp\/v2\/comments?post=17687"}],"version-history":[{"count":0,"href":"https:\/\/ayaneo.co\/cs\/wp-json\/wp\/v2\/pages\/17687\/revisions"}],"wp:attachment":[{"href":"https:\/\/ayaneo.co\/cs\/wp-json\/wp\/v2\/media?parent=17687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}